- What is DinaCard?
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DinaCard is the national payment card which can be used in purchase of goods and services, as well as for cash withdrawal.
- Where can DinaCard be used?
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DinaCard can be used in the territory of the Republic of Serbia. It can be used at all ATMs, points of sale and bank tellers that display the DinaCard logo. Cash can be withdrawn at over 2,800 ATMs (available 24/7) and more than 1,800 teller units of banks that are members of the DinaCard system. Goods and services can be purchased at more than 56,000 points of sale.
- What is the difference between debit cards and credit cards?
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Debit cards allow the cardholder to pay for goods and services and withdraw cash up to the balance available in the cardholder’s bank account, inclusive of authorized overdraft amount.
Credit cards enable use of funds up to the amount of the credit limit approved by the issuing bank to the cardholder, subject to signing a contract. More information on different types of payment cards in the DinaCard system is available on our website, page Cards.
- How to become a holder of a DinaCard?
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A holder of debit DinaCard can be any private individual above the age of 18 (legal entity, in case of business cards) who has an account with one of the banks that issue DinaCard.
In certain cases, such as, for instance, Prepaid cards, cardholders can be minors between 14 and 18 years of age.
In line with their business policy, banks specify the terms of issuing DinaCard credit cards. It is customary for banks to verify the client’s creditworthiness and credit history (whether the client has previously regularly serviced its obligations to the bank) and to set age limit for credit card issuance. When deciding on the level of credit limit, banks take into account the monthly income of the potential cardholder, so that the monthly credit instalment does not exceed a certain percentage of the holder’s monthly income.
- What do you need to know if you want to take a debit or a credit card?
- If you want to take a debit or a credit card, you should visit your bank and get information on terms of payment card issuance.
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Debit DinaCard is issued free of charge or against payment of a small fee (e.g. for issuance of additional cards). No fee is charged when using DinaCard debit cards for payment of goods and services. In case of cash withdrawal at ATMs, the following procedure is customary:
- banks usually do not charge any fee for cash withdrawals at their own ATMs;
- if cash is withdrawn at the ATM of another bank, a fee is charged. Fee level varies from bank to bank, depending on their business policy, and usually ranges from 1% to 2%.
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At the time of taking out a DinaCard credit card, attention should be paid to:
- card issuance fee. This is a one-off fee charged at the time of card issuance;
- credit card annual membership fee. Membership fee can be charged once a year or in equal monthly instalments;
- credit card interest rate. It should be checked whether credit is indexed to a clause (foreign currency, retail price growth, etc.) It is also important to note that interest on credit cards is only charged on the used part of the credit, and not on the entire amount granted;
- cash withdrawal fee. In contrast to debit cards, a fee is charged for cash withdrawal by credit cards at the bank’s own ATMs and tellers, and at tellers and ATMs of other banks;
- collateral necessary for the credit card. The collateral is most frequently a bill of exchange signed by the cardholder, deposit or administrative injunction for payment.
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In case of both debit and credit cards, it is useful to get information about other fees charged by banks. These fees are usually charged:
- for issuance of a new card after the old card has been lost/stolen/permanently blocked, etc.,
- for issuance of a new PIN code, if the old PIN code is lost or forgotten,
- for issuance of a new card if the old card has been retained by the ATM,
- for additional debit and credit cards.
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As cash withdrawal at ATMs represents a special time-saving advantage, it is useful to get informed about the network and location of ATMs of your bank and the daily limit on cash withdrawal at ATMs per card. For security reasons, banks usually introduce a certain limitation on cash withdrawals at their ATMs, for all issued cards.
- How to use a payment card?
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If you want to use an ATM, follow instructions on the display, as they are simple and easy to follow. After inserting the card, enter your PIN (personal identification number) and then select or type in the amount you want to withdraw. After receiving the money, wait for the slip, which in case of ATM withdrawals does not need to be signed. You should keep the slip in order to control the statement from the account to which the card is linked.
When making a purchase, you should sign the slip you get from the salesperson after the transaction at the POS terminal. Do not forget to check the slip before signing – the amount specified on the slip should be equal to the price of goods/services paid for.
- How to repay debt on a revolving credit card?
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A large number of credit cards in our country belong to the category of revolving cards. This expression is used to describe the manner of repayment of debt on the card. The revolving model means that a certain (agreed) percentage of the debt is regularly repaid on a monthly level, while the remaining portion is revolved into the next month. Hence, in contrast to consumer credits, debt is not repaid in equal monthly instalments, but instalments (a certain debt percentage) decline as the overall debt decreases. On the other hand, such debt usually takes longer to repay than a classic consumer credit. Debt percentage that is repaid monthly usually ranges between 5% and 30%.
- What are the advantages of a DinaCard?
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- it is issued free of charge or against payment of a much lower fee than in case of foreign cards,
- it can be used in the largest POS network in the country,
- it can be used in the largest ATM network in the country,
- it can be used in the largest network of branches and teller units for cash withdrawal in the country.
- What should you do if you lose your card?
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If you lose your payment card, report the loss immediately to your bank and follow the instructions of the bank officer. If the loss occurs on a non-business day or during the night, you should contact the user service which all banks are required to have and which must be available to cardholders 24 hours a day. Telephone number of the bank’s user service is printed on the back of each DinaCard. You should write this number down or store in another manner immediately after receiving the card, in order to be able to report card loss without delay. If you are unable to contact (your) issuing bank, you should report card loss to the nearest bank displaying the DinaCard logo.
- How to renew the card?
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If you are a regular cardholder, your bank will automatically renew your card after it expires.
- What are DinaCard 3, 6 or 12?
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DinaCard 3, 6 or 12 are the most frequent models of the DinaCard revolving credit card. At the end of the month, the user pays 1/3, 1/6 or 1/12 of total debt on the card, while the remaining portion of the debt is revolved into the next month. More information on these DinaCard models is available on page Cards.
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